Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Big Boost online casino platform and the relationship between you and us. They explain account responsibilities, eligibility, how promotions and payments work, and what happens if there is a dispute. By using our site you agree to comply with these terms and any related policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share login credentials or permit others to access your account. You must notify us immediately if you suspect unauthorised access or fraud. We may suspend or close accounts where we detect suspicious activity, multiple accounts, chargebacks, or breaches of these terms.

Eligibility requirements

Only users who meet local legal age and eligibility rules may register. You must be at least the minimum age for gambling in your province or territory. We may refuse registration or close accounts if you are from a restricted jurisdiction, are self-excluded, or cannot provide satisfactory identification when requested.

Acceptable platform use

Use of the platform must be fair and lawful. You must not attempt to manipulate games, use bots, abuse bonuses, collude with other players, or use VPNs to bypass regional restrictions. Attempts to exploit system errors, or to engage in money laundering or other illegal activities, will lead to account suspension and potential forfeiture of funds.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that apply in addition to these conditions. Where a promotion applies, its wagering requirements, game contributions, expiry and maximum bet rules will be stated on the promotion page. Bonuses are typically available once per person, household or IP address unless otherwise specified. We reserve the right to withhold, cancel or reclaim bonus funds and associated winnings if we suspect abuse.

Deposits and withdrawals

Deposits

Deposit methods shown in the cashier are available to eligible players. Minimum and maximum deposit amounts depend on the chosen method. Deposits usually arrive instantly but may be subject to bank or payment provider delays and fees which are outside our control.

Withdrawals

Withdrawals are processed after account verification. We may request government ID, proof of address and payment method documents before paying out. Processing times vary by method and may be subject to internal review. We may apply reasonable withdrawal limits and confirm that wins comply with our terms before releasing funds.

Dispute resolution

If you have a dispute, please contact our support team at [email protected] with full details and relevant evidence. We aim to respond quickly and resolve issues fairly. If a dispute cannot be resolved directly, you may seek further advice from appropriate consumer or regulatory bodies in your jurisdiction where available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. For urgent questions, contact our support team at [email protected].