Player Privacy Policy
This Privacy Policy explains how Big Boost collects, uses, stores, and safeguards personal information when you create an account, play games, or otherwise interact with our online casino services in Canada. We value your privacy and aim to be clear about what data we hold, why we hold it, and the choices available to you.
Types of data we collect
Personal data
We collect personal information you provide when registering or verifying your account, such as your full name, date of birth, email address, residential address, phone number, and government ID for KYC checks. We also collect payment details needed to process deposits and withdrawals, which may include card or bank details and, where used, cryptocurrency wallet addresses.
Technical data
When you use our site we collect technical information automatically, including IP address, device type, browser type, operating system, and connection details. We also log activity on the site such as pages viewed, games played, session times, and error reports to improve service and detect abuse.
Transactional data
We keep records of deposits, withdrawals, bets, wins and losses, bonuses you opt into, and other transaction histories. Transactional data helps us process payments, resolve disputes, monitor suspicious activity, and comply with legal and regulatory obligations.
How we use your information
We use data to operate your account, process payments, perform identity checks, provide customer support, and prevent fraud. We also use information to meet regulatory requirements, handle disputes, and carry out internal reporting. With your consent, we may use contact details to send account-related messages and service updates.
Data protection practices
We store information on secure servers and use industry-standard safeguards such as encryption in transit (HTTPS/TLS), access controls, and regular security reviews. Access to personal data is limited to authorized staff and service providers who need the information to perform their duties. While we take reasonable measures to protect data, no method of transmission or storage is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to personalise your experience, remember preferences, analyse usage, and support functionality such as login and game sessions. Third-party analytics and advertising providers may also place cookies. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality.
User rights
If you live in Canada you have rights to access the personal information we hold about you, request correction of inaccurate data, and request deletion where applicable. You may also object to certain processing activities or request restriction of processing in line with applicable law.
Access, correction and deletion
To request access, correction, or deletion of your personal information, contact our support team. We will verify your identity before making changes and respond within a reasonable time. Note that we may retain certain information to comply with legal obligations, resolve disputes, or enforce agreements.
Information sharing and third parties
We share data with payment processors, identity verification and KYC providers, game and platform providers, analytics services, and law enforcement or regulators where required. Some service providers may operate outside Canada, and transfers will be handled in accordance with applicable privacy laws and appropriate safeguards.
Privacy policy updates
We may update this policy to reflect operational changes or legal requirements. If changes are material, we will notify you through the account or by email. Continued use of our services after notice constitutes acceptance of the updated policy.
For privacy requests or questions, contact [email protected].